Frequently Asked Questions
Have questions that we have not yet answered? Get in touch with our team.
General
Assessment
Report
Special Cases
For Customers
Will my child’s learning profile change over time? Do I have to pay again to retake the test after that?

This largely depends on individual children. As you go through these strategies with your child, you may experience that he may outgrow some of these strategies. However, it usually takes quite a long time before their entire learning profile changes to the point of requiring another test. Instead, we recommend that parents focus on understanding the underlying principles behind the report, allowing them to understand their children better and eventually create their own strategies for their children.

Are there any after-school programmes that I can sign up for my child after getting the report?

We do not offer specific after-school programs. The report is designed to equip parents with the insights and tools needed to better understand their child and effectively apply targeted strategies at home. We also provide workshops to guide parents in implementing the strategies outlined in the report. If you find the strategies challenging to implement, we suggest starting with one or two areas of immediate concern, such as enhancing learning motivation, rather than trying to address everything at once

How many learning profiles are there?

There are 8 unique learning profiles. For more information on these profiles, head over here.

Does my child have to read instructions on the assessment to perform the test?

The assessment is designed to be age-appropriate, ensuring that children can participate comfortably. A short instructional video introduces the assessment, making it easy for children to understand. Before and in the middle of each section, there is a tutorial that guides children on what to expect.

The instructions in the tutorials are illustrated and explanations provided both in written form and through narrated audio. If your child is unable to read the text, they can listen to the narration to follow along.

Who should I contact if I face technical issues?

Please send a description of the issue you are facing to support@heyopenmind.com. If you're an existing customer, do include the ID in your email for us to help you more efficiently.

How soon will I get the report?

Upon completion of the assessment, you will receive your child’s OpenMind report within 3 working days.

My child is 11 years old. Is the assessment still suitable?

The assessment is currently only suitable for children aged 5 to 10. We are working on extending this to 11 years and beyond. Sign up to our waitlist to be the first to be updated when it's ready!

My child is not within the age range of 5 to 10, can I still get OpenMind?

At the current moment, OpenMind is only suitable for children aged 5 to 10. We intentionally limit it to this age group to ensure the integrity and accuracy of our product. If your child is aged 12 to 16, join our waitlist here! Otherwise, feel free to test OpenMind lite here via this link. It is suitable for children from aged 5 to 16.

Can I upgrade to OpenMind Plus after purchasing OpenMind?

Yes, absolutely! You can upgrade to OpenMind Plus here.

Does my child need to take another set of assessment questions if I decide to upgrade OpenMind Plus later?

No, that is not required. When you decide to upgrade later, simply follow this link to upgrade.

What if my child cannot sit still and concentrate to complete the assessment?

We understand that some children may find it challenging to complete the assessment in 1 sitting. Typically, the assessment can be completed over 2 to 4 sittings, with a total duration of approximately 120 minutes. Breakpoints are built into some units, allowing your child to take breaks as needed.

We recommend completing one unit before taking a longer break or continuing on another day. The assessment consists of several test units, each containing a tutorial, a test, a teaching segment, and a follow-up test. Depending on your child's age and school level, there are usually 3 to 4 units.

For more detailed instructions, please refer to the user guide attached to the email containing your LPAD ID.

Are parents required/ allowed to be present during the assessment?

Yes, at least one parent is required to administer the assessment. This includes tasks such as starting the computer, logging into the site, and pausing the test for breaks. However, to ensure the accuracy of the report, parents should avoid coaching the child, providing hints, or answering questions. The child should complete the assessment independently to reflect their true abilities and understanding.

If your child really needs assistance, you may explain 1 or 2 questions without critically impacting the assessment results. This assessment is designed to gauge your child's learning propensity, so it's okay if they don't know the correct answer to every question. In the event that they do not know the answer despite trying, it is recommended to skip the question rather than guess the answer. Encourage them to try their best, and affirm their efforts throughout the process.

How can I ensure that the questions in the assessments are age-appropriate for my child?

The assessment is grounded in over 80 years of research and has been administered to thousands of children worldwide. The difficulty level of the test is carefully calibrated according to your child's age and school level. This approach ensures that the questions are appropriately challenging and relevant for each age group

What if I notice that my child starts to lose focus and start getting restless, what can I do?

We understand that some children may find it challenging to complete the assessment in 1 sitting. Typically, the assessment can be completed over 2 to 4 sittings, with a total duration of approximately 120 minutes. Breakpoints are built into some units, allowing your child to take breaks as needed. Choose a time when your child is not rushed and is feeling calm.

It's also important to conduct the assessment in a quiet, conducive environment to help your child focus and perform to the best of their ability.We recommend completing one unit before taking a longer break or continuing on another day. The assessment consists of several test units, each containing a tutorial, a test, a teaching segment, and a follow-up test. Depending on your child's age and school level, there are usually 3 to 4 units.For more detailed instructions, please refer to the user guide attached to the email containing your LPAD ID.

How long does the assessment take?

Typically, the assessment can be completed over 2 to 4 sittings, with a total duration of approximately 90 to120 minutes. Breakpoints are built into some units, allowing your child to take breaks as needed.

Which devices can I use to run the assessment

Laptop or Desktop: Windows 10 and above, MacOS 14 and above
iPad Tablet: iOS15 and above
Android Tablet: Android 11 and above

Mobile devices not recommended.

Can we exit in the middle of a unit? Does it auto save? Or in the event of a browser crash, do answers get saved?

We recommend completing one unit before taking a longer break or continuing on another day. The assessment consists of several test units, each containing a tutorial, a test, a teaching segment, and a follow-up test. Depending on your child's age and school level, there are usually 3 to 4 units.

All answers are saved after the “Next” button is clicked. When resuming in the event of a browser crash, the test will start from the first question of the current unit. Simply press "Next" until you reach the point where your child last stopped.

What can I expect after receiving the report?

After receiving the report, you will have access to a digital personalized assistant, along with embedded video links. (Coming soon) These resources are designed to help you better understand and apply the insights from the report. We will also provide periodic workshops that will delve deeper into the principles of the assessment and your child’s profile, providing further guidance and support.

How can I be sure that the report is accurate and reliable?

The assessment was developed by the Feuerstein Institute, based on 80 years of experience working with children worldwide. Its accuracy is supported by extensive practical and academic evidence. To ensure the highest accuracy of your child’s results, we recommend following the guidelines provided in the user guide attached to the email supplying your LPAD ID.

What is included in the report?

The contents of the report vary based on the pricing plan you select. Each plan provides access to different topics and levels of detail. For more information on what is included in each plan, please visit our pricing page.

How will I receive the report?

You will receive the report via email within 3 days after completing the assessment. The report will be provided in a password-protected PDF format. If you don't see it in your inbox, please check your junk or spam folder.

Does my child have to take the assessment again if I upgrade to the OpenMind Plus?

No, your child does not need to retake the assessment if they have already completed it for the OpenMind report.

Is the assessment for OpenMind and OpenMind Plus different?

No, the assessment is the same for both OpenMind and OpenMind Plus. The test is comprehensive and designed to accurately reveal your child's profile, behaviours, and characteristics across various areas.

Is OpenMind suitable for special needs kids?

Yes. The assessment is suitable for learners with special needs, including those with learning disabilities that specialists would have diagnosed, moderate to high-functioning autism spectrum disorders, and high-functioning Down syndrome. 

However, the process of performing the assessment will require heavy ministering with an adult close beside to guide from defaulting the questions.  In addition, the recommended strategies that are generated upon completion will not be adequate to address those with such needs.  Hence, we recommend that children who display visible signs of such special needs approach specialists in the field first.

Is OpenMind suitable for neurodivergent kids?

Yes. It is suitable and equally beneficial. 

Is OpenMind suitable for children with learning difficulties?

Yes. While early learning needs apply to all young children, special needs are specific to children who require additional support due to various disabilities or challenges. In the early years, some children might be identified as having special needs when they do not meet typical developmental milestones or show signs of learning difficulties. 

OpenMind is designed to accommodate children who show early learning difficulties and advocates earlier intervention to optimise the plasticity rate of one’s learning mind to build strong foundations for future years of learning. The earlier in age where such gaps are flagged out, the better to apply interventions especially where the mind’s plasticity is best during the early years.

Is OpenMind suitable for kids with ADHD or Dyslexia? How is this different from ADHD / Dyslexia assessments?

Yes, however OpenMind is not a diagnostic tool for ADHD/Dyslexia – the assessment was designed by an aggregation of various critical test categories measuring different cognitive aspects of any learner.  It examines the entire cognitive process, including how information is gathered (input), processed (elaboration), and communicated (output), which findings are reflected in the OpenMind reports. 

This comprehensive approach contrasts with ADHD and dyslexia tests, which often focus on specific symptoms or deficits, potentially missing the broader context of a child's cognitive abilities and potential for growth​. The LPAD aims not to label children with a diagnosis but rather seeks to understand and enhance their cognitive functions in the various aspects, as a diagnosis that can lead to a fixed perception of the child's abilities​.

Can I repeat a unit after it has been submitted?

Once a unit has been submitted, it cannot be repeated. If you encountered any issues during the assessment, please contact us at support@heyopenmind.com  with a description of the issue and your LPAD ID for assistance.

I’ve not received my login details, who can I contact?

Login details are sent via email within 3 working days from the date of payment. If you do not receive your login information within this timeframe, please contact us at support@heyopenmind.com for assistance.

Do the parents need to be present during the assessment?

Yes, at least one parent is required to administer the assessment. This includes tasks such as starting the computer, logging into the site, and pausing the test for breaks. However, to ensure the accuracy of the report, parents should avoid coaching the child, providing hints, or answering questions. The child should complete the assessment independently to reflect their true abilities and understanding.

If your child really needs assistance, you may explain 1 or 2 questions without critically impacting the assessment results. This assessment is designed to gauge your child's learning propensity, so it's okay if they don't know the correct answer to every question. In the event that they do not know the answer despite trying, it is recommended to skip the question rather than guess the answer. Encourage them to try their best, and affirm their efforts throughout the process.

Does the child have to finish within the countdown timer?

Yes, completing the assessment within the countdown timer is essential for ensuring the accuracy of the report. The unit will be submitted automatically when the time runs out.

I have questions about the report. Who can I connect with?

If you have questions about the report, you can access several resources for assistance. The digital personalized assistant and embedded video links offer guidance tailored to your needs. For a more in-depth understanding, consider attending our workshops that delve into the assessment and its findings.